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Department for International Trade: Telephone Services

Question for Department for International Trade

UIN 74919, tabled on 15 November 2021

To ask the Secretary of State for International Trade, under the terms of the contract agreed by her Department on 26 August 2021 for provision of an Export Support Services Contact Centre, how many of the full time equivalent individuals employed to handle calls to the contact centre have the ability to communicate orally in Welsh, and at what grades they are employed, as of 12 November 2021.

Answered on

23 November 2021

As of 12 November 2021, the Export Support Service Contact Centre employs two UK based full-time Welsh speaking call handlers.