Skip to main content

Internet: Sales

Question for Department for Business, Energy and Industrial Strategy

UIN 73913, tabled on 12 November 2021

To ask the Secretary of State for Business, Energy and Industrial Strategy, what steps the Government is taking to introduce an equivalent level of consumer protection to online purchases.

Answered on

19 November 2021

There is already robust legislation in place that protects consumers when purchasing goods and services online. The Consumer Rights Act 2015 sets out the rights consumers enjoy while shopping online and instore.

The Department recently consulted on advancing online consumer rights in its “Reforming Competition and Consumer Policy” consultation. A copy of the consultation can be found at: The consultation closed on 1 October and the department will publish a response in due course.