To ask the Secretary of State for Work and Pensions, what steps the Government is taking to ensure that Jobcentre Plus clients who need interpreters are provided with interpreting services at appointments with their Work Coach.
18 November 2021
DWP offers interpreting and translation services under the Language Services Contract, currently provided by The Big Word. All DWP staff, including Work Coaches, have access to spoken and non-spoken face to face interpreting, telephone interpreting, British Sign Language (BSL) interpretation through the video relay services, and written translation. These services are readily available to support customers who have additional communication needs.