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Jobcentre Plus: Interpreters

Question for Department for Work and Pensions

UIN 73893, tabled on 12 November 2021

To ask the Secretary of State for Work and Pensions, what steps the Government is taking to ensure that Jobcentre Plus clients who need interpreters are provided with interpreting services at appointments with their Work Coach.

Answered on

18 November 2021

DWP offers interpreting and translation services under the Language Services Contract, currently provided by The Big Word. All DWP staff, including Work Coaches, have access to spoken and non-spoken face to face interpreting, telephone interpreting, British Sign Language (BSL) interpretation through the video relay services, and written translation. These services are readily available to support customers who have additional communication needs.