To ask Her Majesty's Government what steps they are taking to increase the number of (1) resolved, and (2) settled, cases under the small business compensation scheme.
23 November 2021
The Business Banking Resolution Service (BBRS), which launched on 15 February 2021, offers a free, independent service which is designed to settle unresolved complaints that are not eligible for the FOS. The Government has always been clear that it welcomes the BBRS.
However, it is an independent non-governmental body, and this independence is vital to its role. Its credibility, authority and value to SMEs would be undermined if it were possible for the Government to intervene in its decision-making or detailed operational matters. As a result of its independence, it would be inappropriate for the Government to comment on cases taken before the BBRS or potential changes that could be made to the BBRS and its eligibility criteria in future.