To ask the Secretary of State for the Home Department, how many and what proportion of passports applied for under the 1 Week Fast Track scheme were delivered within one week in each of the 12 months to 31 October 2021.
19 November 2021
There is no integration of the system used for passport application processing and the one used by third-party suppliers for delivery services. This means whilst Her Majesty’s Passport Office is able to monitor performance on a case-by-case basis for customer service purposes, there is no accurate measure of whole service performance to the point of delivery.
Under the terms of the Fast Track service, passports will be delivered on or before the seventh day following an appointment before 12.30pm, or the eighth day for appointments after this time. Passports printed under the Fast Track service are delivered to customers the following day through a 24-hour service level.
The data attached shows the volume of passports printed under the Fast Track service within 144 hours (six days) of the application being submitted. Due to COVID-19, the Fast Track service was suspended until April 2021, with exceptions primarily on compassionate grounds.