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Social Security Benefits

Question for Department for Work and Pensions

UIN 72484, tabled on 9 November 2021

To ask the Secretary of State for Work and Pensions, what equality impact assessment has been made of the effect on benefit and pension claimants no longer being able to redeem cash from ATMs and cashpoints with the new Payment Exception Service cards following the closure of the previous Post Office cards.

Answered on

19 November 2021

The Equality Assessment showed no impact relating to the protected characteristic groups for the new Payment Exception Service; Post Office card account customers were able to use Post Office branded ATM’s to cash their payments, however, this was not extended to ATM’s more generally.