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Debts: Advisory Services

Question for Treasury

UIN 72395, tabled on 9 November 2021

To ask the Chancellor of the Exchequer, whether he has had discussions with relevant stakeholders on the potential effect of the timeframe for the recommissioning process for debt advice services on the ability of smaller debt advice organisations and charities to (a) lead bids for one of the three proposed regional debt advice services and (b) become a delivery partner in joint bids; and if he will make a statement.

Answered on

15 November 2021

The Money and Pensions Service (MaPS) assesses debt advice demand and makes decisions about advice provision. MaPS’s statutory responsibilities include the need to consider the most vulnerable in its decision-making.

Information on the bids received as part of MaPS’ procurement process is commercially sensitive while that process is still ongoing, with it being set to conclude early in 2022. However, the procurement exercise is expected to materially increase the amount of debt advice available to people in England, and ensure services – including face-to-face provision – are built around customers’ needs. The exercise is an important step towards a more resilient debt advice sector and will drive better quality of advice and customer outcomes over the longer term.

Answered by