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Mobile Phones: Fees and Charges

Question for Department for Digital, Culture, Media and Sport

UIN HL3556, tabled on 1 November 2021

To ask Her Majesty's Government, further to the Written Answers by Baroness Barran on 19 July (HL1998) and Lord Parkinson of Whitley Bay on 27 October (HL3096), what plans they have to protect consumers under the Mobile Roaming (EU Exit) Regulations 2019; and what discussions, if any, they are having with Ofcom on the imposition of roaming charges on customers travelling to the EU.

Answered on

15 November 2021

Consumers are protected under the Mobile Roaming (EU Exit) Regulations 2019 which is the legislation in force to ensure mobile operators apply a financial limit on mobile data usage while users are abroad. The limit on data usage abroad is £45, which means a consumer cannot spend more than £45 unless they actively consent to continue spending over this cap.

Officials have had recent discussions with representatives of Ofcom to discuss a range of issues, including on the issue of mobile roaming.