To ask the Secretary of State for Work and Pensions, what plans she has to move the Access to Work claims and payments processes to a digital system.
This answer is the replacement for a previous holding answer.
1 November 2021
We are currently building a digital service which will enable people/customers to:
- Submit a claim for Access to Work online
- View the status of previously submitted claims
- See how much of their grant award is left
We have extensively tested and iterated designs for this service with a range of users to ensure it is inclusive, usable and meets the needs of Access to Work recipients.
We will begin testing this new service with a small number of users soon before scaling up next year.