To ask the Secretary of State for the Home Department, with reference to her letter provided to the Home Affairs Committee on 28 April 2020, what percentage of requests for an Urgent and Exceptional Payment submitted from 1 October 2018 up to 31 August 2021 were concluded within ten working days of receipt.
This answer is the replacement for a previous holding answer.
25 November 2021
In December 2018, the Home Office established an Urgent and Exceptional Payments process for those members of the Windrush generation who had an urgent and exceptional need in advance of the Windrush Compensation Scheme. The process remains open for those who need it.
191 requests were received from 1 October 2018 up to 31 August 2021. 10% of these requests were decided within 10 working days of receipt. We treat requests for urgent and exceptional support as a high priority and aim to advise applicants of the outcome of their request within 10 working days, and sooner wherever possible. In addition, we aim to make payments within 14 days of a request for support.
Unfortunately, however, it is not always possible to make a decision within 10 days of a request for support, as we need to work with individuals in order to understand the reasons for their request and gather relevant information. Our support in Urgent and Exceptional Circumstances policy was updated in February 2021, in order to make clear to applicants the information that they can provide in order to help us to consider a request as quickly as possible.
We recommend that individuals consider the guide before making a request to us, and if possible, locate any relevant documents ready to share with the Help Team.