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High Speed Two: Telephone Services

Question for Department for Transport

UIN 59867, tabled on 20 October 2021

To ask the Secretary of State for Transport, if he will publish the (a) amount spent by HS2 Ltd on helpline call centres in (i) 2019, (ii) 2020 and (iii) 2021 and (b) number of calls dealt with by those centres in each of those years.

Answered on

28 October 2021

(a) In line with the Government’s transparency agenda, HS2 Ltd publishes every payment over £25,000 and all payments over £500 using corporate purchasing cards.

(b) This information is published in HS2 Ltd’s Community Engagement Progress Reports which are available on https://www.hs2.org.uk/document_types/community-engagement-progress-reports/