To ask the Secretary of State for Foreign, Commonwealth and Development Affairs, what proportion of people who have contacted her Department through the (a) public hotline and (b) emergency email address for vulnerable Afghans have received a reply; and what was the nature of the information conveyed to them.
22 October 2021
The FCDO received around 50,000 calls on our consular emergency lines between 11 August - 26 September, many on behalf of Afghans rather than British Nationals. Since 20 August, the average wait time was less than one minute. Since the Afghanistan crisis began, the FCDO alone have received 240,000 emails, sent to a number of our email addresses. FCDO along with the Home Office and the MOD, are working to assess cases raised in them as quickly as possible. We have processed the 30,000 emails from MPs sent on Afghanistan, including information about cases, that were received before 11 September and replied to all 650 Members so that we can focus on repatriation. We are replying to Members' correspondence after 12 September in the usual way. Of the remaining 210,000 emails, after much analysis and deduplication, we have identified more than 60,000 individual email originators and sent a response to all of them, including how to find information and support.