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Universal Credit

Question for Department for Work and Pensions

UIN 57143, tabled on 15 October 2021

To ask the Secretary of State for Work and Pensions, what funding the Government plans to make available for face to face support from third sector organisations currently contracted to assist the most vulnerable with universal credit claims over the next 12 months.

Answered on

20 October 2021

The Department is committed to providing the best possible support for all our claimants, including the most vulnerable in society, in both making and maintaining their claim.

Help to Claim support delivered through Citizens Advice and Citizens Advice Scotland offers tailored, practical support to help people make a Universal Credit claim, up to receiving their first full correct payment on time.

This support has been bolstered by the announcement in March this year of a further 12 months of funding for Citizens Advice and Citizens Advice Scotland to deliver Help to Claim.

Citizens Advice and Citizens Advice Scotland continue to deliver the Help to Claim support, mainly through their telephony and web chat channels. However, both organisations have started re-introducing face to face support within a number of sites, in line with guidance, and we will continue to support them with this.

Throughout the pandemic, our jobcentres also remained open so that the most vulnerable claimants could continue to have face-to-face meetings as necessary.

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