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State Retirement Pensions: Females

Question for Department for Work and Pensions

UIN 57021, tabled on 15 October 2021

To ask the Secretary of State for Work and Pensions, what steps her Department is taking to help ensure that when rectifying the underpayment of the State Pension, the women affected are contacted by an appropriate means that caters to any disabilities or impairments they may have.

This answer is the replacement for a previous holding answer.

Answered on

21 October 2021

DWP is committed to ensuring our services are accessible to all. This includes making reasonable adjustments to meet the needs of all our customers who have a disability as defined by the Equality Act 2010, as well as supporting customers who may be deemed to need additional support.

DWP ensures that communications with anyone who has been underpaid State Pension meet an individual’s requirements by using the information we have recorded on our systems at the claims stage. This includes the adoption of communications aids such as: Audio / British Sign Language, Induction Loop, Type-talk, Braille and large print letters.

Regular monitoring of telephone calls and written correspondence ensures that we maintain service standards and meet each individual’s specific communication requirements.

Named day
Named day questions only occur in the House of Commons. The MP tabling the question specifies the date on which they should receive an answer. MPs may not table more than five named day questions on a single day.