To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 8 September 2021 to Question 41756, on Social Security Benefits: Vulnerable Adults, whether his Department's policy on whether it has a duty of care to benefit claimants has changed since 2012-14.
This answer is the replacement for a previous holding answer.
25 October 2021
The Department is required by law to pay the correct amount of benefit to eligible customers at the correct time. This legal duty to benefits claimants has remained consistent.
Further to this, where customers require additional support we take steps to understand their circumstances and will offer advice and support as needed. DWP staff can also signpost customers to other public authorities (including those that have statutory safeguarding responsibilities). Through this collaborative approach, we provide effective support to customers who may be particularly vulnerable.