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Social Security Benefits: Vulnerable Adults

Question for Department for Work and Pensions

UIN 56666, tabled on 15 October 2021

To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 8 September 2021 to Question 41756, on Social Security Benefits: Vulnerable Adults, whether his Department's policy on whether it has a duty of care to benefit claimants has changed since 2012-14.

This answer is the replacement for a previous holding answer.

Answered on

25 October 2021

The Department is required by law to pay the correct amount of benefit to eligible customers at the correct time. This legal duty to benefits claimants has remained consistent.

Further to this, where customers require additional support we take steps to understand their circumstances and will offer advice and support as needed. DWP staff can also signpost customers to other public authorities (including those that have statutory safeguarding responsibilities). Through this collaborative approach, we provide effective support to customers who may be particularly vulnerable.

Named day
Named day questions only occur in the House of Commons. The MP tabling the question specifies the date on which they should receive an answer. MPs may not table more than five named day questions on a single day.