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Social Security Benefits

Question for Department for Work and Pensions

UIN 56662, tabled on 15 October 2021

To ask the Secretary of State for Work and Pensions, what steps she has taken to improve her Department's processes in response to the completion of internal process reviews in the last three years.

Answered on

20 October 2021

Recommendations from IPRs are a critical source of insight and learning.

Improvements the Department has made in response to the completion of following IPRs in the last three years include:

  • Introducing a holistic check of a customer’s circumstances prior to issuing them with a large payment, in order to identify whether it might cause risk to that individual.
  • Improving staff guidance to ensure vulnerable customers’ benefits are not automatically stopped when they cease engaging with the Department.
Named day
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