To ask the Secretary of State for the Home Department, what steps she is taking to improve her Department's response times to correspondence from members of the public.
25 October 2021
Correspondence within the Home Office is subject to a 20-day service level agreement. Yet there has been a very significant increase in the volume of correspondence following COVID lockdown periods and also more recently following the Afghanistan crisis.
To address these increases in operational/casework correspondence an action plan has been implemented, which includes recruiting additional staff, to clear backlogs and drive up performance.