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Government Departments: Correspondence

Question for Cabinet Office

UIN 51856, tabled on 20 September 2021

To ask the Chancellor of the Duchy of Lancaster and Minister for the Cabinet Office, what steps he is taking to ensure that all government agencies pro-actively promote access to paper or printable forms for people who do not have full access to digital versions.

Answered on

28 September 2021

The Government’s Central Digital and Data Office (CDDO) is responsible for producing the Service Standard (https://www.gov.uk/service-manual/service-standard) which guides government teams as to how they should design and produce content providing information regarding public services.

Government teams are required to make sure that all information is accessible across all channels, including online, phone, paper and face to face.

Government teams must also make sure that everyone can use their services, including disabled people, people with other legally protected characteristics, people who do not have access to the internet and/or lack the skills and/or confidence to use the internet. CDDO provides clear guidance on how to make non-digital parts of a government service as widely accessible as possible by providing a contact for users and providing forms in alternative formats for example, large print, braille or audio CD.

Answered by

Cabinet Office