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Personal Independence Payment

Question for Department for Work and Pensions

UIN 50998, tabled on 17 September 2021

To ask the Secretary of State for Work and Pensions, what the average waiting time is for personal independence payment claims to be reviewed by a Health Professional prior to determining the best method for undertaking an assessment in the most recent period for which figures are available; and whether that waiting time has met her Department's targets set for that process.

This answer is the replacement for a previous holding answer.

Answered on

23 September 2021

The information requested is not available.

It might be helpful if I explain that on receipt of a referral, a Health Professional (HP) will review each case along with any additional information provided by the claimant. If there is enough paper-based evidence to determine entitlement, the HP will assess the claimant on this evidence alone. If there is not, the HP may request further medical evidence from a treating medical professional. Once all the information has been received, the HP may be able to provide a paper-based assessment. If they cannot, the HP will advise on the appropriateness of a telephone, video or face to face assessment, and an assessment will be scheduled with the claimant as soon as possible.

Both DWP and its providers remain committed to ensuring claimants receive an efficient service, and takes all steps possible to ensure claimants are assessed in the most efficient way possible.

Named day
Named day questions only occur in the House of Commons. The MP tabling the question specifies the date on which they should receive an answer. MPs may not table more than five named day questions on a single day.