To ask the Secretary of State for Foreign, Commonwealth and Development Affairs, in the context of the evacuation of people to the UK from Afghanistan following the Taliban offensive in summer 2021, what plans he has to evaluate the effectiveness of the Government's ability to respond to casework from hon. Members during an emergency situation.
24 September 2021
Responding to MPs' cases and correspondence remains a top priority for the Government and the FCDO has been working tirelessly to undertake the task. Staff from across the global FCDO network have been pulled into the crisis surge team along with colleagues from MOD and HMRC. We have received over 200,000 emails and had multiple shifts of over 100 people working throughout the day and night, 7 days a week to deliver and will continue to prioritise incoming correspondence. As we always do following a major crisis, we will be conducting an internal review to learn lessons to inform our response to future crises.