To ask the Secretary of State for Work and Pensions, what steps she is taking to reduce the backlog of people waiting for personal independence payment claims to be processed.
30 September 2021
We are committed to ensuring that people can access financial support through Personal Independence Payment (PIP) in a timely manner and reducing customer journey times for PIP claimants is a priority for the Department. We always aim to make an award decision as quickly as possible, taking into account the need to review all available evidence.
The time it takes to clear a claim and the number of people awaiting a decision can vary reflecting factors including customer demand, operational resource and timescales for different parts of the process. In particular, the COVID-19 pandemic has caused distortion and work is ongoing to manage the recovery.
The time it takes clear new PIP claims in July 2021 (most recent data available) are similar to levels a year ago.
We are always looking at ways to improve the assessment process. In addition to face-to-face, we will continue to conduct paper-based, telephone and video assessments where appropriate.