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Courier Services: Fees and Charges

Question for Department for Business, Energy and Industrial Strategy

UIN 45119, tabled on 8 September 2021

To ask the Secretary of State for Business, Energy and Industrial Strategy, what assessment he has made of the adequacy of the application of consumer protection regulations to couriers' disbursement fees; and what discussions he has had with representatives of the CMA on the level of disbursement fees charged by couriers to recipients of packages.

Answered on

13 September 2021

Delivery charges are agreed between the retailer and the delivery/courier company. These are commercial decisions. We already have robust consumer legislation in place to ensure that when making a purchase online, retailers provide clear and upfront information about delivery charges and restrictions before the consumer makes a purchase. Breaches of the legislation should be reported in the first instance to the Citizens Advice consumer service on 0808 223 1133, or https://www.citizensadvice.org.uk/consumer/.

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