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Driving Licences: Applications

Question for Department for Transport

UIN 43406, tabled on 6 September 2021

To ask the Secretary of State for Transport, whether the DVLA is taking steps to improve its identification of applications and reduce the need for applicants to specify the colour of the envelope.

Answered on

13 September 2021

The Driver and Vehicle Licensing Agency (DVLA) does not organise applications according to the colour of the envelope.

As the DVLA receives around 60,000 items of mail every day, it is not possible to locate a specific application unless it has been sent using one of Royal Mail’s tracked services. For urgent cases where the application has not been sent using one of these services, DVLA officials will request further information in order to help locate the application. The information requested can include the type of application, the date it was sent, the postcode it was sent to and the type of envelope used, including the colour if applicable. This information is requested purely to assist in locating the urgent application and assist customers.