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Driving Licences: Applications

Question for Department for Transport

UIN 43404, tabled on 6 September 2021

To ask the Secretary of State for Transport, what steps an applicant should take in response to a DVLA request for the colour of an envelope an application was sent in, in the event that they cannot recall that colour.

Answered on

9 September 2021

The Driver and Vehicle Licensing Agency (DVLA) receives around 60,000 items of mail every day and is unable to confirm the initial receipt of an individual application unless it has been sent by one of Royal Mail’s tracked services. For urgent cases where the application was not sent using one of these tracked mail services, DVLA officials will request further information in order to help locate the application. The information requested can include the type of application, the date it was sent, the postcode it was sent to and the type of envelope used, including the colour if applicable.

Information about the colour of the envelope is requested purely to help officials identify an application quickly and has no bearing on speed of processing. The DVLA process applications in the order in which they are received. No applications are left unopened specifically due to the colour of the envelope and the DVLA has no preference as to envelope colour.

If an applicant does not recall the colour of the envelope, the DVLA will attempt to locate the application using the other information available.

Named day
Named day questions only occur in the House of Commons. The MP tabling the question specifies the date on which they should receive an answer. MPs may not table more than five named day questions on a single day.