To ask the Secretary of State for Housing, Communities and Local Government, what assessment has been made of the adequacy of the Regulator of Social Housing’s investigatory powers.
13 September 2021
In November 2020, the Department published 'The Social Housing White Paper: the Charter for Social Housing Residents'. This White Paper followed a consultation seeking views on social housing regulation, and set out a programme of transformative change to improve the experience of people living in social homes.
The most important step we will take will be to work with the Regulator of Social Housing to create a strong, proactive consumer regulatory regime, strengthening the formal standards against which landlords are regulated, requiring them to be transparent about their performance so they can be held to account, to put things right when they go wrong and to listen to tenants through effective engagement. The Regulator of Social Housing will be given stronger powers to proactively monitor and drive compliance with consumer standards, as well as regular inspection of the largest landlords and new tenant satisfaction measures to help assess landlord performance on issues like repairs and complaints handling. We are committed to implementing the reforms laid out in our Charter for Social Housing Residents, and will look to legislate as soon as practicable.