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Energy: Meters

Question for Department for Business, Energy and Industrial Strategy

UIN 40566, tabled on 18 August 2021

To ask the Secretary of State for Business, Energy and Industrial Strategy, pursuant to the Answer of 5 July 2021 to Question 24871 on Energy: Meters, and with reference to paragraph 17 of Annex B of the Government’s response to the consultation on the smart meter policy framework post 2020: minimum annual targets and reporting thresholds for energy suppliers, dated June 2021, when the Government plans to define high levels of operational fulfilment and consistently good customer service.

Answered on

6 September 2021

The Government has worked with industry to identify, define and share good practice to help improve operational capabilities. We will continue to support energy suppliers to further improve operational fulfilment and customer experience.

The Government will engage with energy suppliers and other stakeholders in due course to help define more precisely the pre-conditions for the effective deployment of potential additional policy measures.

Named day
Named day questions only occur in the House of Commons. The MP tabling the question specifies the date on which they should receive an answer. MPs may not table more than five named day questions on a single day.