To ask Her Majesty's Government what assessment they have made of reports that Department for Work and Pensions staff contacted disability claimants who were appealing their decisions to persuade them to abandon their appeals and accept a lower offer; and if such practices have been used, who authorised them.
21 July 2021
The Department’s aim is to ensure that claimants are paid the correct amount of benefit at the earliest opportunity. Accordingly, if new evidence or information becomes available after an appeal has been lodged, it is right that decisions are reviewed and claimants put in the best position where they can choose either to continue with their appeal, or have the decision revised. At the same time claimants have, and have always had, a right of appeal against the revised decision, and to have their payments fully backdated if successful at appeal. Claimants are notified of this right of appeal in their revised decision letter.