To ask the Secretary of State for Transport, what steps his Department is taking to mitigate delays in issuing provisional PCV licences.
19 July 2021
The DVLA receives around 60,000 items of mail every day which must be dealt with in person. Ongoing industrial action by members of the Public and Commercial Services union, along with fewer operational staff on site to allow for social distancing in line with Welsh Government requirements and an increased demand for its services has led to delays in dealing with paper applications. The DVLA has leased an additional building to accommodate more operational staff.
Currently, driving licence applications made on paper are likely to take six to ten weeks to process. There may be additional delays in processing more complex transactions, for example, if medical investigations are needed.
The latest information on turnaround times for paper driving licence applications can be found here.
The DVLA has reconfigured its accommodation to safely maximise the number of staff on site and is working hard to process applications as quickly as possible. The DVLA has accelerated the development of additional online services to reduce the number of paper applications and supported their take up through a publicity campaign. Further digital service enhancements are underway.