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Bank Services: Coronavirus

Question for Treasury

UIN 20408, tabled on 22 June 2021

To ask the Chancellor of the Exchequer, whether he has had discussions with banks on the return of full banking services in store as covid-19 restrictions are eased.

Answered on

29 June 2021

Throughout the pandemic the Government has worked closely with the financial regulators and banking industry to ensure they continue to maintain branch access for essential services while balancing the needs of their customers with the safety and welfare of staff. The vast majority of branches have remained open, though some have operated at reduced hours.

Though it is up to individual firms what services they offer in branches, the Financial Conduct Authority (FCA) has expected firms throughout the pandemic to continue to ensure essential services are available for vulnerable customers.

Customers also continue to be able to use other channels, such as telephone, online and mobile banking. 95% of business and 99% of personal customers are also able to carry out their everyday banking at over 11,500 Post Office branches across the UK.

Answered by

Treasury