To ask the Secretary of State for Work and Pensions, if she will make it her policy that claimants receive a copy of the recording of Personal Independence Payment assessments on the same day as that assessment.
21 June 2021
Claimants may use their own equipment to record their Personal Independence Payment (PIP) face to face assessment, should they wish to, as stated in the PIP Assessment Guide (PIPAG). Certain devices that are capable of editing, real-time streaming or video recording the session are not approved. Non-approved devices include (but are not limited to) PCs, tablets, smart phones, MP3 players, smart watches, and devices that are not capable of providing a verifiable media copy that can be easily checked during the assessment. Acceptable formats for such recordings are restricted to CD and audio cassette only.
We are currently working with providers to deliver an audio recording service for face to face assessments, which resumed on 17 May 2021, that removes the requirement for the claimant to provide the equipment and we aim to complete this as soon as practically possible.
Following assessment, a complete and accurate copy of the recording will be created for both parties. This will ensure that both the claimant and the department have access to an identical copy of the recorded assessment. It is not possible for the HP to provide the claimant with a copy of the audio recording in an acceptable format at the end of the assessment, however, a copy of the recording will be sent to the claimant following the assessment by secure delivery.
The department has worked closely with both PIP assessment providers to ensure the storage of recordings meet the required DWP Security Standards. Access to recordings in the provider space is strictly limited, monitored and controlled. Those who have access will only do so for the purposes of producing a claimant copy of the recording, for complaint resolution purposes or for benefit decision appeal proceedings.