To ask the Secretary of State for Transport, what steps his Department is taking to improve response times from the Driver and Vehicle Licencing Agency to correspondence from hon. Members.
23 June 2021
The Driver and Vehicle Licensing Agency (DVLA) aims to answer 95 per cent of hon. Members correspondence within eight working days days. Given the impact of the pandemic and industrial action taking place at DVLA 90% correspondence is being answered within ten working days. The DVLA also offers hon. Members a dedicated phone line for their use. Relevant information is taken during the call and hon. Members receive a call back from a specialist team within three working days.
Additional resource is being utilised in the relevant teams and every effort is being made to direct resource to the most critical work to ensure that customers in the greatest need are dealt with as a priority.