To ask Her Majesty's Government what sanctions are available upon discovering that a hotel is not fulfilling its agreed role in self-isolating travellers arriving back in the UK.
21 June 2021
We have contracted with Corporate Travel Management (CTM) as the Department’s travel services delivery partner. They are responsible for identifying and contracting with the individual hotels that support the Managed Quarantine Service.
Hotels have standard operating procedures (SOPs), testing processes and infection prevention control processes for staff and guests. These were put in place following consultation and advice from Public Health England and are in line with National Health Service guidance. Local on-site liaison officers ensure compliance with testing procedures and SOPs, raise any issues with the hotel general manager and escalate via the Department’s liaison officers. We work closely with hotel managers and local authorities to ensure that staff and guests are complying with these processes. Where there is a material failure to provide the required service which is not rectified in a reasonable time, CTM would ultimately terminate the contract.