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Retail Trade: Harassment

Question for Home Office

UIN 11693, tabled on 8 June 2021

To ask the Secretary of State for the Home Department, what plans she has to protect retail workers from verbal and physical abuse as covid-19 lockdown restrictions ease.

Answered on

15 June 2021

The Government conducted a call for evidence on violence and abuse toward shop staff to understand the extent of the issue and how we can improve the response to these crimes. The Government’s formal response was published 7 July 2020 and is available here:

To address the actions raised in the call for evidence the Home Office has worked closely with retailers and trade organisations through the National Retail Crime Steering Group. We have developed resources to assist retailers to report crimes when they occur, resources for shop staff who are victims of violence and abuse, and the #Shopkind communications campaign. The downloadable resources are free to use and are available here:

Answered by

Home Office