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Universal Credit

Question for Department for Work and Pensions

UIN 8535, tabled on 27 May 2021

To ask the Secretary of State for Work and Pensions, with reference to universal claimant feedback entitled 54. I - Paper BTL02 – UC Claimants: In Their Own Words reviewed by the Universal Credit Programme Board at its meeting on 21 March 2019, whether she plans to review the process for Alternative Payment Arrangements to improve accessibility.

Answered on

10 June 2021

Alternative Payment Arrangements (APA) are available to support claimants who cannot manage their single monthly payment and where there is a risk of financial harm to the claimant and/or their family. These include more frequent payments. Staff involved in Universal Credit work closely with claimants and are able to assess which people need extra support, based on their personal circumstances. They will always consider an APA where a need has been identified by a Work Coach, case manager, or triggered by information received from the claimant, their representative or their landlord.