Skip to main content

Mobile Phones: Fraud

Question for Department for Digital, Culture, Media and Sport

UIN 7730, tabled on 26 May 2021

To ask the Secretary of State for Digital, Culture, Media and Sport, what recent discussions he has had with phone companies on increasing cooperation between (a) phone companies and (b) public authorities to counter mobile phone fraud.

Answered on

8 June 2021

Law enforcement partners have stepped up their efforts to tackle this type of crime, arresting over a hundred criminals involved in some of the most despicable types of fraud and taking down thousands of phone numbers as well as fake websites and email addresses.

The DCMS and Home Office are working closely with telecommunications providers, regulators and consumer groups to protect the public from crimes such as mobile phone fraud. As part of this work, we are developing a voluntary charter of the actions telecoms companies will take to prevent fraud.

The Government is also exploring a range of measures aimed at tackling the criminal abuse of mobile telecommunications across a range of different crime types including fraud.

  • We are encouraging the public to forward suspicious text messages to 7726 (which is free of charge) and continue to encourage anyone who has been targeted by a scam to report it to Action Fraud.

  • We have supported the National Trading Standards Scams Team to roll out call blocking devices to vulnerable people, to protect some of the most vulnerable in society from nuisance calls and scams.

  • The Government has banned cold calls from personal injury firms and pensions providers unless the consumer has explicitly agreed to be contacted. It has introduced director liability for nuisance calls.

  • The Government will take further action through our Fraud Action Plan, an ambitious approach grounded in prevention, education, effective enforcement and regulatory reforms.

  • The Government has launched a dedicated web page on protecting individuals and businesses from COVID-19 related fraud, with easy-to-follow tips and a list of places you can get help and advice if you think you are being scammed.