To ask the Secretary of State for Transport, what recent assessment he has made of the user experience of booking a driving practical test; and whether he plans to introduce a feature to allow users to see (a) what appointments are available and (b) the next available appointment across a number of locations.
Answered on
27 May 2021
The Driver and Vehicle Standards Agency (DVSA) is in the early stages of work to modernise the practical driving test booking service. This will include a review of the end-to-end user experience.
The DVSA’s current booking service is already designed with flexibility in mind, so users can manage available options during the booking process. Users can check practical driving test availability by using the post code search facility. This will display the nearest four test centres and earliest dates available. That function allows the user to widen their search if there are no suitable test dates available at their first choice.