To ask the Secretary of State for Transport, what the (a) objectives and (b) outcomes were from Network Rail's Putting Passengers First reorganisation.
Answered on
27 May 2021
Network Rail’s Putting Passengers First programme was implemented to ensure that the organisation is best structured to deliver the highest level of service to passengers and freight customers. The programme specifically looked to:
- Ensure Network Rail is on the side of passengers and freight users
- Ensure Network Rail is easy to engage with and is an efficient and dependable partner
- Ensure Network Rail is a company people are proud to work for
- Ensure Network Rail is instinctively recognised as an industry leader
Network Rail now operates through five regions allowing key decisions to be made closer to the frontline.
Answered by
Department for Transport