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National Lottery: Software

Question for Department for Digital, Culture, Media and Sport

UIN 4020, tabled on 19 May 2021

To ask the Secretary of State for Digital, Culture, Media and Sport, what steps he is taking to ensure that there are player protections in place for people using Camelot UK Lotteries Limited's (a) website and (b) phone application to participate in the National Lottery.

Answered on

24 May 2021

Under the terms of the current National Lottery Licence the operator is required to implement player protection strategies to prevent underage and excessive play, which must be approved by the Gambling Commission, as regulator of the National Lottery.

For new game proposals and changes to existing games, the operator must provide the Gambling Commission with a range of information, such as assessments of the risks associated with certain product characteristics, a broader assessment by the operator’s game design governance group and relevant academic research.

In addition, the Gambling Commission conducts regular, detailed monitoring to identify risks to players, and where appropriate, undertakes strategic reviews of areas of the portfolio which are identified as higher (but not necessarily high) risk. For example, in 2020, the Gambling Commission commissioned research to better understand the players of Online Interactive Instant Win Games. The research found an association between players of Interactive Instant Win Games at the £10 price point and some problem gambling behaviours. As a result of this research, the operator suspended the sale of £10 Online Interactive Instant Win Games, which followed the removal of the £10 scratchcard in 2019.

In December 2020, the government increased the minimum age for the National Lottery as a precautionary measure to ensure the protection of young people. These changes were introduced for all games in April 2021, both for online and retail sales.

Named day
Named day questions only occur in the House of Commons. The MP tabling the question specifies the date on which they should receive an answer. MPs may not table more than five named day questions on a single day.