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Railways: Fares

Question for Department for Transport

UIN HL308, tabled on 17 May 2021

To ask Her Majesty's Government what assessment they have made of the loss of fare revenue arising from the recent withdrawal from service of some Hitachi trains; and who will bear the cost of that loss of revenue.

Answered on

27 May 2021

Disruption has been most significant on the Great Western Railway (GWR) network on Intercity services, as well as some London North Eastern Railway (LNER) and a small number of TransPennine Express services.

We anticipate less than £1m each day may need to be refunded for GWR services.  On LNER services, and despite a smaller disruptive impact to the operation of services, the operator has reported to the Department that it processed on average £60,000 per day of Delay Repay claims last week.

The agreements in place to use the affected trains contain provisions that protect the taxpayer and we are currently assessing all available options to ensure taxpayers are protected.