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Postal Services: Homelessness

Question for Department for Business, Energy and Industrial Strategy

UIN 699, tabled on 12 May 2021

To ask the Secretary of State for Business, Energy and Industrial Strategy, what steps his Department is taking to ensure that vulnerable people without an address can still access postal services.

Answered on

21 May 2021

The Government recognises how important access to post is for all, especially for those that are homeless or without stable abode. Government is working with a wide range of stakeholders to consider how to support these vulnerable groups. The universal postal service is intended to provide an accessible postal service for all.

Royal Mail operates two services to help vulnerable customers access their post. The first is its redirection service, which can be specially accessed by people with personal safety concerns. The second is its PO Box service, which provides options for vulnerable customers and is designed to meet specific circumstances and preferences.

The Government will continue to work with a wide range of stakeholder to find the best ways to support vulnerable people.