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Parliamentary and Health Service Ombudsman: Complaints

Question for Cabinet Office

UIN 186270, tabled on 23 April 2021

To ask the Chancellor of the Duchy of Lancaster and Minister for the Cabinet Office, what the average timescale is for cases submitted to the Parliamentary and Health Services Ombudsman to be assigned to a dedicated caseworker in the most recent period for which figures are available; and what steps he is taking to re-introduce pre-covid-19 outbreak targets for assigning such cases.

Answered on

29 April 2021

The Parliamentary and Health Service Ombudsman (PHSO) is independent of Government and is accountable to Parliament through the Public Administration and Constitutional Affairs Committee for its performance. The PHSO will therefore reply separately to this question by letter.

Answered by

Cabinet Office