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Parliamentary and Health Service Ombudsman: Complaints

Question for Cabinet Office

UIN 185936, tabled on 22 April 2021

To ask the Chancellor of the Duchy of Lancaster and Minister for the Cabinet Office, what impact assessment was undertaken by his Department of the Parliamentary and Health Service Ombudsman decision as of April 2021 to use the severity of Injustice scale on the number of complaints that will be accepted for investigation in comparison to before the scale was used.

Answered on

27 April 2021

The Parliamentary and Health Service Ombudsman (PHSO) is independent of Government and is accountable to Parliament through the Public Administration and Constitutional Affairs Committee for its performance. The PHSO will therefore reply separately to these questions by letter.

Answered by

Cabinet Office