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Public Sector

Question for Cabinet Office

UIN HL15111, tabled on 20 April 2021

To ask Her Majesty's Government what assessment they have made of the potential cost savings of integrated public services.

Answered on

29 April 2021

The new Central Digital and Data Office is currently working with government departments to assess digital, data and technology capability.

In recent years, there have been significant changes to the way organisations provide services and to user expectations. It’s now commonplace for services to be:

  • personalised and proactive;

  • low-friction;

  • available on any device and multiple channels, like voice assistant.

Economic benefits have been measured through case study examples of integrated public services. Analysis of these found the monetizable benefits in avoiding users repeating tasks ranged from £50k to £850k per service, depending on its purpose.

Delivering integrated services is key to the government’s approach to digital transformation. The government is committed to increasing the cost-efficiency and quality of online public services.

The UK participates annually in the EU National Interoperability Framework Observatory. This provides regular monitoring of the state of play of interoperability and digital public services in Europe, enabling contributor countries to share best practices and measure their performance.

Answered by

Cabinet Office