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Telecommunications: Billing

Question for Department for Digital, Culture, Media and Sport

UIN 184553, tabled on 20 April 2021

To ask the Secretary of State for Digital, Culture, Media and Sport, what assessment he has made of the potential merits of requiring telecoms suppliers to offer their best value tariffs to existing customers when they reach the end of introductory fixed price deals.

Answered on

28 April 2021

The Government has recently strengthened Ofcom’s telecoms consumer protection powers. In February 2020, Ofcom introduced new rules to ensure that customers receive important information about their communications service when their contract is due to end.

As the contract end date approaches, providers must inform their customers on: the date their contract ends; the services currently provided and the price paid; any changes to the service and price paid at the end of this period; and information about the notice period required to terminate the contract. Providers must also include information on prices available to other customers, such as new customers. This is to ensure that customers do not have to negotiate in order to find out what their provider’s best price is, and means people can see if they are losing out and whether to switch provider.