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Veterans: Coronavirus

Question for Ministry of Defence

UIN 184490, tabled on 20 April 2021

To ask the Secretary of State for Defence, what plans are in place to ensure that in-person veteran support services are able to reopen as soon as possible during the covid-19 outbreak.

Answered on

26 April 2021

As lockdown restrictions ease, Veterans UK will be able to undertake more face to face work, in line with appropriate guidance to ensure the safety of all involved. Veterans UK continue to review the position and any changes in service delivery will be implemented as soon as is practically possible. Details will be publicised on the Veterans UK web pages on GOV.UK.

Face to face contact with clients is not always the default position for assisting or managing casework. Requirements are assessed at the initial point of client contact and the most appropriate method of assisting is agreed with clients and implemented. This will continue to be the delivery model going forward.