To ask Her Majesty's Government what requirements they have established with Migrant Help (1) to log and record every call made to the service by asylum seekers in contingency accommodation, and (2) to set a target time for responding to issues raised in these calls, as part of its contracts with that charity; and what assessment they have made of whether Migrant Help is fulfilling any such requirements in carrying out such contracts.
28 April 2021
Migrant Help provide a helpline available to asylum seekers 24 hours a day, 7 days a week, service levels for the services they provide can be found in their contract at https://www.contractsfinder.service.gov.uk/Notice/028be8bb-3c69-494d-bfdd-59c2e1b34379?p=@UFQxUlRRPT0=NjJNT08=. Migrant Help performance is monitored during monthly Contract Management Groups and quarterly Strategic Relationship Management Boards.
Details of the accommodation requirements can be found online at www.contractsfinder.service.gov.uk. A link to the contract for the North East, Yorkshire & Humber region is at https://www.contractsfinder.service.gov.uk/Notice/24c6a868-8e1a-4775-8d4f-ab750854d367
We do not publish data on the number of asylum seekers living in contingency accommodation. However, when a family is accommodated at a hotel, they are prioritised for dispersal to ensure the children can settle in more permanent accommodation and attend school.