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Crown Commercial Service: Financial Services

Question for Cabinet Office

UIN HL14753, tabled on 12 April 2021

To ask Her Majesty's Government what steps they are taking to ensure financial technology solutions are considered as part of the Debt Resolution Services supplier roster being created by the Crown Commercial Service.

Answered on

26 April 2021

The Debt Resolution Services Framework will include specific lots for data and affordability solutions. These will be supplied by organisations that provide a range of technology and digital solutions including but not exclusive to; conversational artificial intelligence, open-banking, credit reference agency data, and automated standard financial statements.

Public Sector organisations can utilise these solutions and services to better understand customer financial circumstances and ensure affordable outcomes while providing increased access and choice in the way that customers interact with the services.

It is anticipated that the contract notice for the Debt Resolution Services Framework will be published in June 2021.

Answered by

Cabinet Office