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Armed Forces: Housing

Question for Ministry of Defence

UIN 179455, tabled on 12 April 2021

To ask the Secretary of State for Defence, if he will publish Amey’s (a) target and (b) actual maintenance appointment waiting times in respect of armed forces personnel accommodation for each of the last three years.

Answered on

15 April 2021

Amey’s response repair targets for each category/priority is as follows:

Category

Expectation

Target to meet

Emergency

Make safe within 3 hours

100%

Critical

Make safe and restore functionality within 12 hours

95%

Urgent

Full permanent repair carried out within 5 working days

95%

Routine

Full permanent repair carried out within 15 working days

95%

Wind and Weatherproof

Made secure within 20 working days

95%

Amey performance for the years 2018, 2019 and 2020 is shown in the following tables:

2018

Category

Jan

Feb

Mar

Apr

May

June

July

Aug

Sep

Oct

Nov

Dec

Emergency

96.43%

96.77%

99.25%

97.50%

99.03%

98.88%

100%

98.25%

98.54%

100%

100%

100%

Critical

98.58%

97.44%

97.71%

98.51%

98.53%

97.71%

98.26%

98.11%

97.86%

98.45%

98.25%

98.74%

Urgent

90.44%

93.10%

93.52%

93.11%

94.01%

94.40%

93.63%

94.60%

94.35%

93.88%

92.50%

91.90%

Routine

93.19%

94.08%

94.14%

94.65%

94.71%

96.07%

95.00%

94.43%

94.59%

94.69%

94.95%

94.48%

Wind and Weatherproof

100%

100%

100%

100%

100%

100%

100%

100%

100%

No Data

100.%

100.%

2019

Category

Jan

Feb

Mar

Apr

May

June

July

Aug

Sep

Oct

Nov

Dec

Emergency

100%

100%

100%

100%

100%

100%

77.78%

100%

100%

100%

100%

100.00%

Critical

98.89%

98.17%

97.45%

98.62%

97.51%

97.97%

98.02%

96.98%

97.54%

97.62%

97.78%

98.06%

Urgent

91.12%

94.43%

95.27%

94.70%

94.37%

95.63%

94.61%

93.99%

92.99%

93.47%

91.36%

90.10%

Routine

94.27%

94.96%

95.70%

94.28%

95.91%

95.89%

95.79%

95.41%

95.08%

94.32%

92.88%

93.51%

Wind and Weatherproof

No Data

100%

100%

100%

100%

100%

No Data

100%

80%

100%

100%

No Data

2020

Category

Jan

Feb

Mar

Apr

May

June

July

Aug

Sep

Oct

Nov

Dec

Emergency

85.71%

76.32%

100.00%

100.00%

100.00%

80.00%

62.50%

94.74%

100.00%

100.00%

100.00%

100.00%

Critical

98.78%

98.67%

97.74%

97.95%

97.22%

97.68%

98.23%

98.27%

97.46%

99.62%

99.55%

98.91%

Urgent

92.70%

94.20%

90.07%

95.31%

95.37%

95.48%

95.91%

94.12%

94.07%

93.26%

94.15%

93.50%

Routine

93.35%

94.41%

89.26%

94.75%

95.75%

96.77%

95.79%

95.87%

94.92%

94.60%

94.79%

94.97%

Wind and Weatherproof

100%

100%

100%

No Data

100%

100%

100%

100%

No Data

100%

100%

No Data

If a target time is missed by Amey, it is recorded as a late response, however details on exactly how long the waiting time was are not held.