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Armed Forces: Housing

Question for Ministry of Defence

UIN 179453, tabled on 12 April 2021

To ask the Secretary of State for Defence, with reference to the Government’s response to the Selous Report, Living in our Shoes – understanding the needs of UK Armed Forces families, published on 29 March 2021, if he will publish the feedback that Amey’s Customer Service Centre for Defence has received in the last 12 months.

Answered on

19 April 2021

Following the recommendation in the Selous report reference the performance of the Amey call centre, as of April 2021, of the 6209 Stage 1 Complaints raised since March 2020, 55 (0.89%) were related to the level of service provided by the Customer Service Centre (CSC). Over the same period, 116 contacts were made complimenting the quality of service provided by the CSC.