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Products: Internet

Question for Department for Business, Energy and Industrial Strategy

UIN 174255, tabled on 23 March 2021

To ask the Secretary of State for Business, Energy and Industrial Strategy, what assessment his Department has made of the potential merits of strengthening consumer protections in respect of purchases on online marketplaces that are dispatched from within the UK but are serviced by overseas sellers that operate outside of UK law.

Answered on

31 March 2021

The UK has a robust legislative framework to protect consumers. All businesses targeting UK consumers, wherever they may be located, must comply with this legislative framework.

Consumers should report any problems to the Citizens Advice consumer service on 0808 223 1133, The helpline offers free advice to consumers on their rights and can refer on complaints to Trading Standards for appropriate enforcement action.